Posted in: Apr 8, 2020
Job has been expired
Job Description & Specification:
Responsibilities for Technical Support
Installation & configuration of a company’s computer hardware operating systems, printers, scanners, camera IP and applications.
Maintenance and monitoring of computer networks and systems.
Maintain up-to-date Images for all desktop and laptop models.
Logging the queries of customers and employees.
Analysis of call logs in order to discover any underlying issues or trends.
Diagnosing and solving hardware or software faults.
Remote support of technical issues via telephone and/or with remote support software.
Testing and evaluating new technology.
Follow up with ISP for Network connectivity for all our sites to ensure network availability on 24/7
Responding to call-outs in a timely fashion.
Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
Assist management in creating training materials pertaining to computer troubleshooting and usage
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
ain a working log detailing all required system updates, as well as the date of completion
Qualifications for Technical Support
A bachelor's degree in computer science or related technology field is preferred
Industry-specific certification in relevant computer languages or software may be required
1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services
Professional written and interpersonal skills are essential when communicating with customers and clients
Ability to prioritize and manage several milestones and projects efficiently
Accept constructive criticism and customer feedback regarding their experience with software or IT services
Comfortable working in and assisting others through company help desk software, such as Mange Engine in addition to other remote access desktop programs
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
English : Good
1 - 3 Years
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