Technical Support Cancelled

Posted in: Apr 8, 2020
Job has been expired
Job Description & Specification:
Responsibilities for Technical Support
 
·        Installation & configuration of a company’s computer hardware operating systems, printers, scanners, camera IP and applications.
·        Maintenance and monitoring of computer networks and systems.
·        Maintain up-to-date Images for all desktop and laptop models.
·        Logging the queries of customers and employees.
·        Analysis of call logs in order to discover any underlying issues or trends.
·        Diagnosing and solving hardware or software faults.
·        Remote support of technical issues via telephone and/or with remote support software.
·        Testing and evaluating new technology.
·        Follow up with ISP for Network connectivity for all our sites to ensure network availability on 24/7 .
·        Responding to call-outs in a timely fashion.
·        Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
·        Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
·        Assist management in creating training materials pertaining to computer troubleshooting and usage
·        Organize and file documentation pertaining to warranties and instructional guides for computer hardware
·        Maintain a working log detailing all required system updates, as well as the date of completion
 
Qualifications for Technical Support
·        A bachelor's degree in computer science or related technology field is preferred
·        Industry-specific certification in relevant computer languages or software may be required
·        1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services
·        Professional written and interpersonal skills are essential when communicating with customers and clients
·        Ability to prioritize and manage several milestones and projects efficiently
·        Accept constructive criticism and customer feedback regarding their experience with software or IT services
·        Comfortable working in and assisting others through company help desk software, such as Mange Engine   in addition to other remote access desktop programs
·        Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Skills :
Languages:
  • English : Good

Job Details

Country:
EGYPT
City:
Cairo
Job Type:
Full Time
Industry:
Human Recourses,
Salary From:
0 LE
Salary To:
0 LE
Gender:
Salary Negotiable:
Yes
Experience:
1 - 3 Years

Benefits

Self Medical:
Yes
Family Medical:
No
Mobile Allowance:
No
Company Car:
No
Commission:
No
Laptop:
No
Bonus:
No
Profit Share:
No
Accomodation:
No
Transportation:
No
Meals:
No
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