Sales Operation Manager Cancelled

Posted in: Nov 20, 2019
Job has been expired
Job Description & Specification:


Sales Operation Manager - Role Profile



Reports to: CEL Manager 

2.  Purpose of role:


Responsible for managing a team to drive sales/customer-focused activities and efficiencies, leading and delivering projects

across businesses and

sales channels, coordinating day-to-day delivery of customer service/sales execution and representing the customer/sales

perspective for various initiatives.

4.  Key Results/ Accountabilities expected from role (10-12 maximum)


Lead, coach, motivate and manage the Sales Operations Team and Demand Manager to achieve the targeted performance

metrics & scorecard

items as per Annual Business Plans, and conduct regular business reviews, ensuring a business plan for delivery.

• Leads the understanding of the specific needs of sales teams and/or customers in driving improvements to processes, interfaces, and policies,

including influencing support from other functions.

• Analyses financial evaluations on new business to ensure key metrics and approvals are met, and leads delivery performance

reporting against Service Level Agreements, developed alongside supply chain, customer service, fiance and sales teams.

• Supports sales managers in the development of sales strategies and tactics, leading related projects and initiatives and/or represents customer

management in business continuity planning, product recalls and allocations, and disruptions to order fulfilment.

• Owns key customer relationships, understanding customer satisfaction levels and ensuring their needs are represented and/or

develops strong

relationships with sales team members to coordinate the appropriate support.

• To help design the organization structure, roles, KRA’s, sales processes and provide tools to enhance the sales productivity. Own all sales

process and support sales team’s efficiency. Own customer data and intervene where required as the interface between functions and the sales organization within the country.

• Manage the systems that are used for customer services and CRM operations in addition to drive delivery of operational

pricing activities, including

discount and rebate calculations and allocations and managing contract terms of the customers within the systems.

• Own LBM process within the country by ensuring the demand plans are delivered timely with high quality. Also lead Demand Reviews with the support of Demand Manager, escalate inconsistencies and issues to Regional LBM Team and represent country in wider LBM processes such as PMR, Integrated Reconciliation Meetings if required.

• Improve and deliver customer experience in targeted sectors and customer groups. Ensure delivery of our promises by seeking

continuous improvement and efficiency in all operations making sure the voice of the customer is represented in every decision we make.

• Lead large project teams to influence and/or change business process with the expectation of creating efficiencies and cost savings, and provides skills coaching and mentoring of direct reports.

• In line with continuous conversations, have regular honest and constructive dialogue with team members to support

performance and career development.


5.  Any Other Relevant Information (Particular reference to planning (nature and impact),


scope of impact (Team, BU, Segment, BP globally etc.)

o  The role is crucial in meeting the business requirements by ensuring product availability for suppliers based in different

geographic locations (both 3rd Party as well as Group Company) with differing lead times.

o  The incumbent will be required to liaise with a large number of suppliers based in different countries as well different colleagues in other functions also based in different countries.

6.  Experience & Expertise (mandatory & desired)




o  Educational background


o Minimum Graduate in any discipline. An MBA degree/diploma will be of added value

o  Understanding of supply chain management.

o  Ability to interact with different level of management.


o  Experience


• Minimum 12 years of experience in in Sales & Marketing/ Customer Services with knowledge of customer process &


• Ability to work effectively with functional support teams to achieve aligned positions.

• Experience of managing negotiations at senior level and networking skills

• Should have a well-rounded business experience to be able to implement cross functional plans

• Ability to develop and implement strategic and tactical business plans

o  Other Skills


o  Team player with good communication skills

o  Ability to operate in a cross-departmental multicultural environment

o  A self-motivated person who displays initiative and creativity in problem solving

o  A positive attitude with a proactive approach

o  Good time management skills and ability to work under pressure

o  Well-versed in MS Office applications and accounting packages

o  Good telephonic handling skills, e-mail etiquette


7.  Economic dimensions associated with role (if any)




8. Country / Cluster specific information



o  Geographical scope – Egypt




9. Required Competencies





o  Strong performance bias

o  Strong process orientation

o  Team player and ability to multi-task

o  Proven track record in delivering results under pressure

o  Fluent in English and Arabic (Both written and spoken)

o  Well versed in MS Office Applications and working on ERPs

Skills :
  • Microsoft Office : Professional
  • English : Excellent

Job Details

Job Type:
Full Time
Oil & Gas / Energy / Petrochemicals,
Salary From:
0 LE
Salary To:
0 LE
Salary Negotiable:
Age From:
Age To:
12 - 13 Years


Self Medical:
Family Medical:
Mobile Allowance:
Company Car:
Profit Share:
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