Job description :
• Setting and implementing social media and communication campaigns to align with marketing strategies.
• Providing engaging text, image and video content for social media accounts.
• Responding to comments and customer queries in a timely manner.
• Set and implement social media and communication campaigns to align with marketing strategies.
• Provide engaging text, image and video content for social media accounts.
• Respond to comments and customer queries in a timely manner.
• Monitor and report on feedback and online reviews.
• Organize and participate in events to build community and boost brand awareness.
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency.
• Liaise with Development and Sales departments to stay updated on new products and features.
• Build relationships with customers, potential customers, industry professionals and journalists.
• Stay up-to-date with digital technology trends.
• 2 years’ work experience as a community manager.
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter).
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events).
• Excellent verbal communication skills (English & Arabic).
• Excellent writing skills (English & Arabic).
• Hands on experience with social media management for brands.
• Ability to interpret website traffic and online customer engagement metrics.
• Knowledge of online marketing and marketing channels.
• Attention to detail and ability to multitask.