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Senior innovative services Technology Consultant 2017-May-11

Cairo , EGYPT | Engineering | Telecommunication
Job type:

Full time

Experience :

8 -12 years

Job description :

Within Orange Global Solutions for Business, the Service acceleration department is in charge of product marketing, designing and developing , promoting and supporting the transversal services for Orange Business Services customers. The Engineering and Offer Development team manages the development of innovative solutions and products. In order to support these innovative solutions, the Solution Support & Architecture provides presales technology design and costing in addition to accompanying the implementation phase through detailed design, testing and validation.

Senior Innovative Services Technology Consultant

Service management solutions are built on best-in-class people, processes and tools. They provides a full range of infrastructure monitoring, control and support capabilities – all interlocked as per ITIL best practices to enable rapid deployment of an ITIL-based service management operation.
These offers and the SM ecosystem are evolving towards a new architecture and delivery model.

Part of the Solutions Support & Architecture team, the Senior Innovative Technology Consultant is responsible to transfer customers’ requirements into orderable solutions based on Orange Business products and services. He/she is also acting as the business analyst translating business requirements into technical requirements. For installed products and solutions, he/she owns technical design from concept to subsequent implementation, including performing high level design, collaborating with the development team on low level design, technical validation of implementations, integrations, users acceptance tests, and associated processes and customer interactions.

Activities includes the following:

- Provide consulting services for the associated customization including High Level Design and coordination with the development team for Low Level Design
- Completing the Service Request forms during an incubation phase
- create Customization Request / Service Extension Request / Integration Request / Enhancement Request documents
- Assess deviation of presales proposal compared to the detailed requirements and provide costing elements to manage this change requests
- Participate as Business Analyst for 3 amigos meeting with development teams for requested enhancements in design and implementation phases (customized solutions)
- Follow-up consultancy activities in the service transition phase – e.g., User acceptance testing
- Responsible for ServiceNow UAT process owner for customer solutions and enhancement requests
- Liaise directly with customer to obtain all relevant technical information for successful design, order validation & project delivery - in coordination with the regional presales consultant if exists
- Provide design activity and technical details for software and data flows as required for the customer services that are being ordered (in line with the high level customer requirements captured by Sales)
- Ensure that service details being requested can be delivered (checking Availability, Capacity, Technical Compliance, Feasibility, Regulatory, etc.)
- Own, document, and amend technical design documentation
- Share in the customer and service acceptance testing and communicate defects or changes to engineering
- Respond promptly to queries pertaining to area of competence
- Meet or exceed the targets set by the management with regards to technical clarifications and personal development generic role
- Liaise with the Project manager, the SLM and the product owner for handover and customer training of the specific customization or development done
- Support for the regional presales and Customized & Innovative Solution team during the presales phase
o Evaluating the Service Management questionnaire - data would be needed from the regional presales/customer
o completing the decision scorecard with the level of required customization allowing assessment for the decision- data would be needed from the regional presales/customer

Skill Profile

Technology Skills:
- ServiceNow experience
- ITIL certified
- Service Management experience
- Consulting experience
- Network Management Systems
- Solarwinds products experience especially Orion NPM is a plus
- Microsoft Office including PowerPoint, Excel, Word, Visio and Project
- Thorough knowledge of IP technologies, devices, services, protocols, and applications
- Good understanding of non-standard complex solutions and outsourcing customer solutions
- Experience or ability to perform design activities in a wide range of products and services
- JavaScript desirable
- Excellent knowledge of Orange Business Services products and solutions
Soft Skills:
- Ability to work with new and fast-changing environment
- Reasonable commercial acumen
- Excellent organizational and planning skills
- Customer facing skills with demonstrable experience
- Detail oriented
- Time management skills and able to balance multiple projects & tasks
- Excellent communication and interpersonal skills
- Independent self-starter, “Can Do”- attitude, customer-focused and a good team player
- Excellent in both spoken and written English
- Strong presentation skills
- Fluent in French is highly appreciated

Educational background:
- Degree/Equivalent in telecommunications or IT field
- Bachelor degree or higher in engineering or related field

Professional Experience:
- 10 years technical experience
- Previous success in a customer facing technical support or pre/post sales consultancy role.

Candidate information:

Gender :


Age :

33 -40 years

Skills required :


Languages :

English | Excellent

Benefits & allowances:



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