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Tour Leader- French Speakers 2017-Mar-30

Cairo , EGYPT | Tourism / Hotels
Job type:

Full time

Experience :

0 -4 years

Job description :

Meeting guests at the airport
Escorting guests to their accommodation
Organizing and hosting welcome meetings (sometimes for up to 200 people)
Responding to clients\' queries (this may involve being on duty for set times each day)
Handling client issues, such as: lost luggage or passports; allegations of theft or other crimes; problems with rooms; health problems, injuries or even deaths
Dealing with unforeseen \'non-client\' problems, e.g. flight delays, coach strikes, weather conditions
Resolving any conflict with or between clients
Establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies
Maintaining an in-depth knowledge of the resort and the local area in order to answer clients\' questions
Accompanying customers on excursions and acting as a guide
Organizing and supervising children\'s activities and ensuring they are in a safe environment
Taking part in and organizing daytime and evening entertainment
Checking hotel standards and safety procedures
Completing risk assessments and health and safety checks
Keeping basic accounts and records and writing reports
Assisting in the support and training of new holiday representatives

Candidate information:

Gender :


Age :

23 -39 years

Skills required :


Languages :

french | Excellent

Benefits & allowances:



Allowances :

Self-Medical insurance

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