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Call Center Agent (English/ French) 2016-Nov-24

Cairo , EGYPT | Call center / Contact center
Job type:

Full time

Experience :

0 -3 years

Job description :



Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Candidate information:

Gender :

Any

Age :

21 -29 years

Skills required :

--

Languages :

English | Excellent
French | Excellent

Benefits & allowances:

Salary:

Negotiable

Allowances :

Others

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