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Customer Service & Reception Manager 2017-Apr-06

Cairo , EGYPT | Medical / Hospitals & Healthcare
Job type:

Full time

Experience :

5 -10 years

Job description :

Welcome customer / patients as they arrive at the CSR counter and inquire into how they would like to be assisted

Provide necessary information regarding the facility’s services and doctors’ availability

Obtain necessary patient information such as medical histories and insurance information and ensure that it is properly

Develop and implement customer service policies and procedures

Define and communicate customer service standards

Review and assess customer service contracts

Oversee the achievement and maintenance of agreed customer service levels and standards

Direct the daily operations of the customer service team

Plan, prioritize and delegate work tasks to ensure proper functioning of the department

Ensure the necessary resources and tools are available for quality customer service delivery

Review customer complaints
Track customer complaint resolution

Handle complex and escalated customer service issues

Monitor accuracy of reporting and data base information

Analyze relevant data to determine customer service outputs

Identify and implement strategies to improve quality of service, productivity and profitability

Liaise with company management to support and implement growth strategies

Co-ordinate and manage customer service projects and initiatives

Ensure budget requirements are met

Evaluate and performance manage staff
Identify and address staff training and coaching needs

Candidate information:

Gender :


Age :

28 -38 years

Skills required :

Microsoft Office | Professional

Languages :

English | Very good

Benefits & allowances:


0-8000 Egyptian pound

Allowances :

Self-Medical insurance
Family-Medical insurance

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