Job description :
Maintain Customer focus at all times and respond to customers enquirers (e-mails,
Phone, etc. ..)
Work within agreed service levels, striving to exceed customer expectations wherever possible
Exceed productivity standards; such as overall accuracy; maintaining Service Level; back ticket management of departmental and individual markets and maintaining daily statistic.
Ensure all customers queries are investigated and resolved, escalating issues if appropriate, to the CRM Manager.